Returns & Exchanges
At Officeworks Photos, we want you to love your custom home decor, which is why we offer a 30-day satisfaction guarantee on all printed products. If your item arrives damaged or doesn't meet our quality standards, we will provide a full refund or a replacement at no extra cost.
Initiate Your Request
Log into your account and navigate to the order history section to select the items you wish to return or exchange within 30 days of delivery.
Submit Quality Documentation
Upload clear photos of the product, specifically highlighting any printing defects or shipping damage, to help our quality assurance team review your claim.
Pack Your Item
Once approved, securely package the item in its original protective sleeve and box to ensure it is not further damaged during the return transit.
Receive Refund or Replacement
After we receive and inspect your return, we will process your full refund to the original payment method or ship your corrected replacement within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing